sharing insights on innovation in established organisations

altershape blog


Gartner says by 2016, 70 percent of the most profitable companies will manage their business processes using real-time predictive analytics or extreme collaboration. By making processes “aware” of a wide range of work interactions and their context, these processes can dynamically change their behavior through a feedback loop.

Looking at the clients I have recently worked with, I can see examples where process execution can benefit from such real-time analytics. For example, in the postal sector, the sorting and transporting activities could become more efficient when they are dynamically optimised for the current flow of incoming mail items. This may even improve the customer service and experience: as the logistic process becomes more dynamic, there is less need for planning, which increases the customer’s flexibility. Business process managers and architects should thus assess the trade-of between cost efficiency and customer experience.

Continue reading



Google+ is live for about a month now, and after the initial set of invites and follows going back and forward, it has been disapointingly silent in my circles. That may be because in Belgium, people typically catch on only slowly when it comes to online stuff, or because I just don’t have enough friends. Whatever the reason, I don’t believe Google+ has what it takes to outperform Facebook when it comes to informal online communication. And I don’t think it should try to.

Continue reading


menu icon